1. The Financial Conduct Authority (FCA)

The Financial conduct authority is the independent watchdog that regulates financial services.  Use this information to decide if our services are right for you.

2. Whose products do we offer?

As a Credit Broker, we can introduce you to a selected panel of lenders and finance products to assist with your vehicle purchase. Varissa Ltd t/a New Car Contract is a Credit Broker not a Lender. Please ask us for a list of our supporting lenders. We can provide information on the following:

• Hire Purchase (HP) and Personal Contract Purchase (PCP)
• Hire Purchase (HP) for business and Personal Contract Hire (PCP) for business and HP Balloon for business.
• Lease Purchase and Finance Lease.
• Business and Personal Contract Hire (BCH/PCH)
• Sale and Leaseback/HP back
• Debt Counselling

3. Products and services

Varissa Ltd offer products and services from a range of Leasing Companies, UK Vehicle Dealerships and Product Providers with whom we have commercial agreements in place. We are a Commission Based Organisation which means that we receive payments for business introductions. We will receive financial remuneration which may be variable or pre-set dependent on the product and the volume that we place with that organisation. The amounts that we receive may vary. The amount of commission we receive may impact the amount paid by the customer.

4. Which service will we provide you with?

You will not receive advice or a recommendation from us for vehicle finance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. We have/will attach the advantages and disadvantages of the product types available to you.

We will provide you with information to assist with your funding decision on:

• Credit Agreements – Hire Purchase, Lease Purchase, Finance Lease, PCP, Business and Personal Contract Hire

5. What will you have to pay us for our services?

For regulated customers (private individuals, sole traders and partnerships with less than 4 partners), the following fees will be payable:

£299.00 inc VAT

For non-regulated customers (limited companies and partnerships with 4 or more partners), the following fees will be payable:

£299.00 inc VAT

In addition to the fees charged by Varissa Ltd, the lender may also charge their own fees. These include but are not limited to: documentation fees, option to purchase fees, excess mileage charges, cancellation or administration Fees.

We are not an IFA (Independent Financial Adviser). We may receive a remuneration from a lender we introduce you to. We may take this remuneration as an up-front fee. The supplier may require us to take an up-front-fee as security against the order. You will receive a quotation which will inform you about the cost of each of the products and any other fees relating to any particular credit agreement or insurance policy. This may be supplied by the funder, ultimate lender or vehicle/product supplier or manufacturer. Please note that we may receive payment(s) or other benefits from finance providers, and we receive commission as a proportion of premium paid from our insurance provider if you decide to enter into an agreement with them.

When we will receive remuneration from a lender regarding a regulated transaction, information regarding the remuneration will be provided to you before the transaction takes place.

6. Who regulates us?

Varissa Ltd t/a New Car Contract is authorised and regulated by the Financial Conduct Authority for Consumer Credit activities; our Firm Reference Number (FRN) is 670197

Varissa is a Credit Broker not a Lender. We can introduce you to a selected panel of lenders

You can check this on the FCA Register by visiting the www.fca.org.uk

We are registered with the Information Commissioners Office for the purposes of Data Protection, our registration number is ZA128083.

Our company information is Varissa Ltd. Company number 09004824. Address 121 Redbridge Road Southampton SO15 0ND

7. What to do if you have a complaint.

If you wish to register a complaint, please contact us.

By phone: 023 8009 0019

By post: Varissa Ltd. 121 Redbridge Road Southampton SO15 0ND

By email: sm@newcarcontract.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Exchange Tower, Harbour Exchange Square, London E14 9SR

Phone: 0800 023 4567

Alternatively, you could contact the BVRLA.

The BVRLA is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Please see details from the European Commission website.

Unresolved disputes may be referred to the BVRLA by either the customer or the member involved, however the member cannot initiate a complaint against the customer.

Details should be submitted by email to: complaint@bvrla.co.uk You may be required to complete the BVRLA complaint form giving them authority to act on your behalf.

If the customer does not have access to email, details can be sent by post to:

BVRLA
River Lodge
Badminton Court
Amersham
HP7 0DD

Or you can speak to the BVRLA on 01494 434747

8. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Please note – finance products are not covered by this scheme.